Frequently Asked
Questions
Here you’ll find answers to the most frequently asked questions about our services and approach. From cybersecurity to internationalization, and from field labs to funding opportunities, this page will help you quickly and easily find the information you need to take your business to the next level. Do you still have questions after reading these FAQs? Feel free to contact us, we are more than happy to help!
FAQ
Select the topic you want to learn more about below.
What exactly does Digitalzh do and how can it help my business?
Digitalzh is your partner in digital innovation. We help SMEs and startups in South Holland successfully digitize their business processes. Whether you are facing staff shortages, tight margins, or higher quality requirements, we believe digitalization can provide the solution. Together with our partners and experts, we support you in implementing digital innovations and developing the necessary skills.
What is a European Digital Innovation Hub (EDIH) and how does Digitalzh fit into it?
Digitalzh is part of the network of European Digital Innovation Hubs (EDIHs). These hubs, like Digitalzh, were created to support companies across Europe in their digital transformation. Co-funded by the European Union, we work closely with partners such as InnovationQuarter and TU Delft to help companies with digital innovations, skills development, and financial advice.
Which companies can use Digitalzh's services?
We focus on startups and SMEs based in South Holland across all sectors. Whether you are just starting out with digitalization or are already more advanced, Digitalzh offers tailored support to get your business ready for the future.
Which partners does Digitalzh work with?
How does it work?
After you contact us, we will pair you directly with a Digitalzh connector who matches your sector and content challenge. The connector will schedule a no-obligation appointment with you for an intake. During an intake, online or at your location, we will discuss your challenge and together draw up an action plan. This is followed by an analysis and advice on the next steps. What those next steps are varies by project and is customized.
What are the benefits of digitization for my business?
Digitalization offers numerous benefits, including:
- Improved quality and flexibility in production.
- Reduced reliance on labor through automation.
- More efficient use of materials and energy, leading to lower costs.
- Faster and more reliable delivery, enabling new business models.
What services does Digitalzh offer?
Digitalzh offers the following services:
- Expert advice and support on digital innovation and strategy, cyber resilience, and funding issues.
- Explore, test, and develop digital solutions in our field labs.
- Workshops and masterclasses.
- Developing internationally: growing across borders.
What do Digitalzh's services cost?
The intake, assessment, and advice are free and without obligation for SMEs and midcaps (up to 3,000 employees). TThe cost of the digitalization process depends on the specific actions you take. Digitalzh will help you take full advantage of the subsidies and schemes available for digitalization.
How is it that some services are free?
Digitalzh uses grants created to help SME entrepreneurs digitize their businesses. You do not have to apply for the subsidies yourself. We have already done that for you. This way, we can help you at little to no cost.
How can I tell if a digital solution is right for my business?
How much time will the process take me?
We obviously take your valuable time into account, but you should account for at least an hour for the intake, assessment, and advice. The time required for the next steps in the process depends entirely on your digitalization strategy. You have full control over the amount of time you invest in digitalization.
What exactly does a Digitalzh connector do?
A Digitalzh connector is a specialist who will help you develop the right digitalization strategy for your business. They identify your company's opportunities and challenges and provide independent advice on the best approach. The connector also acts as your guide through our network of experts and partners, ensuring you receive the best possible support.
What if I don't yet know exactly how I want to digitize?
No problem! If you don't yet know exactly how you want to digitalize, our connector will guide you step by step. Together you explore the possibilities and map out the opportunities for your company. The connector will help you draw up a concrete plan and guide you throughout the entire process.
What happens after I contact Digitalzh?
After you contact us, we immediately pair you with a connector that fits your specific challenge and industry. The connector schedules an intake meeting to discuss your needs and goals. Based on this conversation, the connector will draw up an action plan and you will receive independent advice on the next steps. Then you can get started on your digitalization project together with our experts and partners.
How does the process of getting started with Digitalzh work?
The process begins with an introduction to one of our Digitalzh connectors. After you contact us, we will pair you with a connector that fits your specific challenge and sector. During an intake meeting, online or at your location, we will discuss your digitalization needs and together draw up an action plan. You then receive independent advice on the best next steps and we put you in touch with the right experts and partners to get started right away.
For which companies is Digitalzh's approach suitable?
Our approach is specifically designed for startups and SMEs based in South Holland across all sectors. Whether you want to produce more without additional staff, work more efficiently and cheaply, or improve the quality and speed of your deliveries, Digitalzh can help you solve these challenges through digitalization.
Am I at risk of competitors gaining insight into my operations?
Of course, we always treat your information confidentially. We also ensure that, if applicable, no direct competitors are in the same peer group unless you specifically request it. Because make no mistake: digitalization is precisely something you benefit from when you tackle it together with your competitors. The advantages of joint innovation outweigh the potential drawbacks of sharing knowledge with competitors.
What does the general expert service for digital innovation and strategy entail?
Digitalzh's general expert service includes customized consulting and support programs for digital innovation and strategy. These services are available for both individual companies and groups of companies within the manufacturing, port and maritime, and greenhouse sectors. The deployment of an on-site expert is for 3, 4, or 5 working days (8 hours per day) when requested by an individual company. Groups of companies (minimum 3 companies) may apply for 5, 10, or 15 working days.
Can I use an expert for a short period of time?
How does applying for expert services work?
What can I expect from an expert during deployment?
During the deployment, the expert will work with you and your team to address the digital challenges your company is experiencing. This includes analyzing the current situation, identifying areas for improvement, and creating a strategic plan for digitalization that aligns with your business goals.
Are there specific sectors for which this expert service is available?
Yes, our general expert services are specifically designed for companies in the manufacturing, port and maritime, and greenhouse sectors. This focus helps us deliver specialized knowledge and experience relevant to the specific challenges and opportunities in these sectors.
Is there a maximum number of services I can purchase from Digitalzh?
How do I know if my company can benefit from a Fieldlab?
If your company is facing a specific technical challenge for which no off-the-shelf solution exists, a Fieldlab may be just what you need. A Fieldlab allows you to explore and test new technologies and innovations in a safe and controlled environment before making large-scale investments.
What happens after I submit a Fieldlab application?
After submitting your application, our team conducts a comprehensive analysis of your business needs. We then create a customized action plan that will help you make targeted and efficient use of the Fieldlab. Our experts will guide you throughout the process to ensure you get the most out of your time in the Fieldlab.
How can a Fieldlab help derisk my investment in new technologies?
In a Fieldlab, you can test technologies and develop prototypes without having to invest directly in full-scale implementation. This allows you to assess the effectiveness and applicability of new solutions in a real-world environment, helping you to make more informed decisions and minimize risk.
Do I already need to have specific technological knowledge to work in a Fieldlab?
No, you don't have to be an expert in the technologies you want to explore. The Fieldlabs are designed to support companies at all stages, and you will receive guidance from experienced professionals who will help you every step of the way, from concept to implementation.
What exactly do I get after completing a course?
That depends, but in all cases we make concrete agreements in advance so that it is crystal clear what we can expect from each other. If it turns out that an existing market solution is sufficient, we will suggest possible suppliers or link you to interesting student projects. If your employees need training to work with the new technology, either the supplier or our team can provide support.
Are you going to test a solution in a field lab? Afterwards, you'll know whether this is the right technology for your company and what step to take next. And even then, we remain available to support and advise you.
Isn't higher education far too theoretical for my practical issue?
No way. Higher education does far more than only basic research. Much of it focuses on concrete solutions to practical problems that companies are currently facing. In fact, education is crying out for practical cases in order to stay sharp itself. This ensures that students acquire the skills that the business world needs. And when implementation or integration comes into play, we link you to the right market parties for that.
How do I know if my company is ready to expand internationally?
If you notice that there are opportunities for your products or services outside the Netherlands and you think your company can grow by entering international markets, then it is probably time to consider going international. Digitalzh will help you identify these opportunities and support you in strategic planning for international growth.
How can I start internationalization through Digitalzh?
You can easily contact us for an initial introductory meeting. In this meeting we will map out your international ambitions and opportunities. Then we will draw up a practical strategy and connect you with relevant partners and networks to help you with the next steps of your internationalization journey.
What kind of support can I expect from Digitalzh on my internationalization journey?
Digitalzh offers strategic advice and practical support tailored to your needs, depending on your stage of growth. This can range from assistance with fair participation and trade missions to advice on setting up partnerships abroad. We also can help you gain access to European grants and funds that can support your internationalization.
What are the costs associated with Digitalzh's internationalization support?
Almost all of our services are completely free of charge for companies in South Holland. This means that you can benefit from our expertise and network without worrying about additional costs. We work with various partner organizations and use European grants to finance our services.
What can I expect from Digitalzh's workshops and masterclasses?
Our workshops and masterclasses connect you with other entrepreneurs who have similar digitalization needs. In these sessions you share experiences, learn from each other's successes and challenges, and get insights from experts who combine theory and practice. This helps you refine your digitalization strategy and better prepare for the next steps.
How does Digitalzh help me train my employees for digital transformation?
Digitalization is changing the nature of work within your company, requiring new skills from your employees. Digitalzh helps you find the right training courses to develop these digital skills. We unlock a wide range of training options, from e-learnings through oZone to online lectures from TU Delft, so that your team gains the necessary skills to be successful in a digital work environment.
How are the workshops and masterclasses tailored to my company's needs?
After submitting your application, we conduct an intake and assessment to identify your specific digitalization needs. We cluster companies based on themes, technologies, or value chains so you can collaborate with entrepreneurs who are facing similar challenges. This ensures focused, relevant sessions that you can get the most out of.
What are the benefits of participating in a workshop with other entrepreneurs?
Participating in a workshop with other entrepreneurs gives you the opportunity to learn from like-minded people who may be facing your same challenges. Not only will you get insights from experts, but also practical tips and best practices from other peer companies. This interaction can help generate new ideas and find solutions to your own digitalization challenges.
How can I get started participating in Digitalzh's workshops and masterclasses?
You can submit an initial application through our website. After your application, we will conduct a comprehensive analysis and develop a customized action plan. Our experts will guide you through every step of the process, from identifying your needs to selecting the right workshops and master classes to suit your specific situation.
My business is small. Should I really worry about cybercrime?
Yes, as an SME entrepreneur in particular, you are an increasingly attractive target for cybercriminals. By 2023, 80% of SMEs had already experienced a cyber attack. The consequences of such an attack can be significant, both financially and for your reputation. Therefore,it is essential to take your digital security seriously.
Where do I start if I want to improve my cyber resilience?
Knowing where to start can be overwhelming. Digitalzh helps you by conducting a comprehensive analysis of your current cybersecurity status. Based on this, we will create an action plan with concrete steps to improve your digital resilience and prepare you for the NIS2 legislation.
What can I expect from the Cyber Resilience Action Plan?
The Action Plan begins with a baseline assessment of your current cybersecurity status. You will then receive an assessment report with practical recommendations to strengthen your systems. This includes everything from addressing vulnerabilities to complying with the latest regulations. Our experts help guide you through the entire process.
What does it cost to use Digitalzh's cybersecurity services?
Thanks to European subsidies, engaging our experts is free of charge. We offer you expert advice and support in implementing improvements at no cost to your business.
How quickly can I get started improving my cybersecurity?
You can submit an application directly through our website. After your application, one of our experts will visit you for a thorough analysis. Based on this, we will draw up an action plan specifically tailored to your business situation. We make sure that you can quickly get to work on increasing your cyber resilience.
How can Datawerf help my company with current challenges such as staff shortages and rising costs?
Datawerf helps you chart a strategic course for digitizing your business. By using data and digital tools, you can work more efficiently, improve customer satisfaction, and increase your profit margins. This will also reduce your reliance on hard-to-find staff and keep knowledge within your company.
What does the journey with an on-site expert involve?
This track offers you six weeks of support from an independent digital expert selected specifically for your business. The expert comes to your location for approximately two days a week to help you digitize your business processes. At the end of the program, you will have a clear picture of your digital maturity, a concrete follow-up plan, and insight into how your customers experience your digital innovations.
What are scoping sessions and how can they help my business?
Scoping sessions are intensive workshops in which you explore with our experts whether your chosen digital idea is viable. During these sessions, you will gain insight into what your customers think of your digital plans and develop a concise approach to move forward. The track includes two workshops and a final presentation, and a Digital Maturity Assessment as a baseline measurement.
What long-term benefits does Datawerf offer to my business?
By developing a digital strategy with Datawerf, you not only improve your profit margins, but also make your business more sustainable by reducing CO₂ emissions. In addition, the structured approach ensures that the knowledge within your company is retained and used effectively, contributing to the continuity of your business.
How do I know which pathway is best for my business?
If you need intensive guidance and in-depth analysis of your digital opportunities, the on-site expert journey is ideal. On the other hand, if you want a quick assessment of whether a specific digital idea is viable, scoping sessions offer a shorter but effective approach. We are happy to help you make the right choice. Contact us for more information.
How can Digitalzh help me obtain financing for my business?
Digitalzh offers comprehensive support for companies seeking funding for their digitization projects. We help you identify suitable grants, funds, and other financing options. In addition, we offer 1-on-1 coaching and advice from experts in areas such as IP strategy, business model development, and legal matters. Our services are designed to strengthen your business case and prepare you for investors.
What is the Market Readiness Program and how can it help my business?
The Market Readiness Program (MRP) is an intensive 10-week program that prepares you for market entry and investment. The program offers weekly workshops, peer feedback, and individual coaching. You will learn essential skills such as customer insight, validating your product, pricing strategy, and preparing a strong pitch for investors. The program is free, but requires a significant time investment of around 20 hours per week.
What does token finance entail and is it right for my business?
Token financing is an innovative way to raise capital where you can raise capital without relying on traditional bank loans or selling shares. It is ideal for SME+ companies in South Holland looking for flexible financing options. Digitalzh helps you develop a tailored financing plan and guides you through the entire process, from due diligence to final token issuance
What are the costs of using Digitalzh's financing services?
Digitalzh will cover 100% of the cost of hiring an expert, up to a maximum of €5,000 and for a maximum of 5 working days. Participation in the Market Readiness Program and token financing support is free for companies. All we ask of you is a serious time commitment.
How can I get started getting funding through Digitalzh?
You can easily apply online through the intake form on our website. After the application, we perform a comprehensive analysis to determine which type of financing iis best suited for your business. Our experts will guide you every step of the way, from preparing your business case to attracting investors.